Refund policy
Refund & Return Policy
First Aid Products
Due to strict health, safety, and hygiene regulations, all sales on first aid products (such as bandages) are final.
- No physical returns. Once these items leave our facility, we cannot accept them back for returns or exchanges under any circumstances.
- Damaged or defective goods. If your first aid items arrive damaged, defective, or incorrect, we will make it right. Contact us within 5 days of delivery with a photo of the issue and we will issue a refund — you do not need to mail defective disposables back to us.
Clothing & Apparel
We want you to love your World of Hurt gear. We accept returns and exchanges on eligible apparel within 14 days of delivery.
Eligibility
To be approved for a return or exchange, clothing must be:
- Unworn, unwashed, and in its original condition
- Have all original tags still attached
- Free of odors, makeup, deodorant marks, or pet hair
Clearance clothing items and gift cards are final sale.
Returning an Item
If you want to return an item for a refund or exchange, you must mail it back to us. We strongly recommend using a trackable shipping service, as we cannot refund packages lost in transit. Customers are responsible for their own return postage, and original shipping fees paid at checkout are non-refundable.
Damaged or Incorrect Clothing
We pay for return shipping if we made a mistake. If your apparel arrives damaged, defective, or we shipped the wrong item, contact us within 14 days with photos of the issue. We will provide a prepaid return shipping label at zero cost to you and process a full refund.
How to Start a Return
To initiate a return for an eligible clothing item, or to report a damaged product, email us at help@theworldofhurt.com with your order number. Once we receive and inspect your returned item, approved refunds are automatically processed to your original payment method within 7 business days.